Features
1 Hierarchy Management
The system is well balanced between two very well defined but, still interrelated
hierarchies, which are:
- Site Product Service Hierarchy - e-Biller is capable to maintain the site portfolio
for the operator to project their services, products on offer.
- Customer Hierarchy - e-Biller is able to record Multi Layer customer's Billing
hierarchy.
2 Re-allocation
When operators forecast that a customer or even a group of customers are likely
to churn, they will need to address the problem immediately. The ability to move
customers on to an alternative plan that is not only attractive to them but also
profitable for the operator is of prime importance. The e-Biller reallocation section
and plan management, allows operators to rapidly change tariffs and adjust periods
(such as off peak, low peak, etc.), in order to create more appropriate plans (particularly
useful for the retention of corporate clients).
3 Charges
The system has a vast charge portfolio for the operator to choose from and capable
of handling various type of charges and are categorized in these sections:
- Usage based charges - These are charges incurred to the subscriber/customer for
their usage for a particular billing cycle.
- Non-Usage Charges - This has been broadly categorized in these sections:
- One Time Charge
- Monthly Recurring Charge
- Annual Recurring Charge
- Equipment Charge
- Commitment Charges - These are charges incurred when a particular customer fails
to retire its MRC (Minimum revenue commitment).
In e-Biller, Usage Rating may be defined at various levels of the customer hierarchy,
or composites to cover the whole customer organization, or globally applied to all
Subscribers, over the entire system, including:
- Rating schemes for individual Usage Elements
- Volume or batch based Tiered Usage Rating
- Time based Tiered Usage Rating Call based Rating, Minute based Rating, Both based
Rating
- Call based Rating, Minute based Rating, Both based Rating
With e-Biller, erroneous CDR's (Call Data Record) enter into Usage Correction management
process and are transmitted on the web for corrective action.
- In e-Biller erroneous CDR's are grouped according to the type, to allow single
action from the user in order to correct all erroneous CDR's of the same type.
- e-Biller provides back-out of CDR's from Customer Usages, to allow user to correct
the Customer Rating plans, to re-process the Backed out CDR's with new Rating plans.
In e-Biller, discounts may be defined at various levels of the customer hierarchy,
or composites to cover the whole customer organization, or globally applied to all
Subscribers, over the entire system. Discounts are defined using the Discounts GUI,
and then applied during the Billing. The e-Biller supports various user definable
discount plans, including:
- Revenue and volume discount
- Percentage and dollar discount
- Call volume based, Minute volume based discount
- Discounts on recurrent charges
In e-Biller, commitment (MRC) may be defined at various levels of the customer hierarchy,
or composites to cover the whole organization, or globally applied to all charges
and Subscribers, over the entire system. Commitments (MRC) are defined using the
Contracts GUI, and then applied during the Billing. Other multiple variations has
been provided to the system to enable operator to create flexible commitment plans
for the customer, which are namely:
- Define multiple contract plans for single customer organization.
- Define commitment for single charge element or group of charge elements.
- Define commitments on monthly basis or any multiple of months.
e-Biller provide various level of billing and are categorized in these sections:
- Account Level Billing - e-Biller allows operators to assign multiple accounts
under same customers. In this level all accounts specific to the customer organization
will receive individual invoices.
- Account with Sub-Account Level Billing - In this level e-Biller allows operator
to create multiple accounts having multiple sub-accounts under same customer. In
this level invoices can be generated at customer account level or customer sub-account
level.
- Account/Sub-Account having Applications Level Billing - This level is further
expansion of previous level where operators are allowed to assign multiple applications
under account and sub-account under same customer. In this level invoices can be
generated at customer account level or customer sub-account level.
- Application Level Billing - In this level the setup is same as previous level
but invoices are generated at application level for the customer.
e-Biller Plan management section consists of collection of descriptions and definitions
that control how to bill a customer, otherwise known as "Rating" and provides an
invaluable marketing tool for the operator. This includes various category items
which are namely: 1. Level of billing, such as Invoices at Primary customer level,
Secondary customer level or Application level. 2. Tariff rules for commitment (MRC)
that must be applied for the service(s) 3. Standard discounts applicable to the
service(s) 4. Usage Rate definition
- Level of billing, such as Invoices at Primary customer level, Secondary customer
level or Application level.
- Tariff rules for commitment (MRC) that must be applied for the service(s)
- Standard discounts applicable to the service(s)
- Usage Rate definition
e-Biller Plan management section provides various range of predefined Telco's specific
plan to the operator to choose from. In these plans various combination of category
items are provided using that operator can choose to bill Customer organization
in various ways. Separate ranges of plans are available for each billing level.
Another Hot feature of Plan management is to allow operator to create its own billing
plan by placing the billing categories at it desired level.
The system manages customer account in a similar way that a bank account is managed,
i.e. all charges, payments and the account balance are known at any given time.
Flexible adjustments schemes are provided with various options to the operator to
choose and apply proper credit to the customer organization.
The accounts receivable application, deals with all functions related to customer
payments and prior bill adjustments.
The system offers a process to deal with non-paying customers.
e-Biller supports the capability for the operators to generate, approve or delete
single or group of Invoices from the web.
e-Biller provides the capability for the operators to access bill images over the
web which is formatted in the same way as the customer's bill. Bills format are
according to the Telco's pre-defined format and it can be assigned to any customer
at any time.
e-Biller provides the facility for the operators to write account specific or global
to all bill messages over the web which is formatted over the customer's bill.
e-Biller provides the facility for the operators to write account specific bill
attachments over the web which is formatted over the customer's bill.
e-Biller Invoice Management section is equipped with many useful tools for the operators,
to provide the ability to answer customer's questions, which is of prime importance.
The system provides multiple range for Tax portfolio for the operator to choose
from and capable of handling various type of Taxes and are categorized in these
sections:
- Direct Tax
- Charge based Taxes
e-Biller provide a separate section for Universal Service fund which helps compensate
telephone companies for providing access to services at reasonable and affordable
rates throughout the country, including rural, insular and high cost areas, and
to public institutions.